What's Inside
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Lesson 1How To Predict Job Times
Ask the right questions and get the answers you need to make an accurate over-the-phone assessment of the job ahead.
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Lesson 2How To Protect The Customer's Home
Be a pro at recognizing those vulnerable places and knowing the best ways to protect against damage to your customer's home.
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Lesson 3The Types of Moving Supplies We'll Need
A hand truck is only the beginning. We're lining up the tools of our trade to get the job done right.
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Lesson 4Moving Boxes: Various Uses, Sizes and Types
One size does not fit all! Build a proper inventory of boxes to handle with care whatever the customer throws at you.
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Lesson 5How To Pack Fragile Items
Grandma's china and that valuable art piece need extra care. Protect your customer's fragile items and their memories.
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Lesson 6How To Pack Non-Fragile Items
Know what boxes to use for what items to really nail the pack job--the all-important first step of a claim-free move.
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Lesson 7Proper Padding and plastic shrink wrapping
Cover your customer's furniture. Cover your butt.
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Lesson 8How to move appliances (featuring: the reefer dolly)
The legendary reefer dolly will save you from damaging those big items – not to mention the walls and the floors and your own body.
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Lesson 9How to load the truck
Most damage occurs in transit. Guard against this by understanding the keys to a well-packed truck.
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Lesson 10Unloading and Debris Removal
Put the right finishing touches on your customer's move and they'll come back to you next time too.
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Lesson 11Taking Inventory
At origin as well as at destination there are ways to protect both the customer and yourself from the loss and damage that can occur.
Photo credits to: Simon Shek, Wayne Wilkinson, Brian Hart, Hsing Wei, BCPL Photo, Nick Kellet, and Wikimedia .
